If your order has shipped but still has not arrived you have up to 60 days from the date of shipment to claim your package as lost in order to receive a refund for your missing item(s), or a reshipment if stock permits.

For orders shipping within the US: if you have not received your package within 2-3 weeks after it ships, please reach out to us at taylorswift@umgstores.com as soon as possible so we can resolve the issue for you. 

For orders shipping outside of the US: if you have not received your package within 3 weeks after it ships, please email us as soon as possible so we can resolve the issue for you.

If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 2 weeks, please email us to look into it for you.

Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. Be sure to check with your neighbors to see if the package was left with them. Please email us if your package hasn’t turned up. You can also reach out to the carrier if you have any questions while we investigate on our end for you.