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Order Information
Unfortunately, we are unable change billing information, item, size or quantity on an existing order. We also cannot alter or cancel orders once they’ve begun processing for shipment.
If you have not yet received a notification that your order is processing, we may be able to assist with a shipping address change or order cancellation. Please reach out to us at taylorswift@umgstores.com, select the appropriate category, and we’ll make every effort to accommodate your request! Please keep in mind that once an order has been processed for shipping we are unable to take any further action.
All orders are subject to our return and exchange policies. Please note: an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.
If you have not yet received a notification that your order is processing, we may be able to assist with a shipping address change or order cancellation. Please reach out to us at taylorswift@umgstores.com, select the appropriate category, and we’ll make every effort to accommodate your request! Please keep in mind that once an order has been processed for shipping we are unable to take any further action.
All orders are subject to our return and exchange policies. Please note: an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description and your confirmation email. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.
Please check your confirmation email for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed, unless otherwise noted.
While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order and limited edition items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.
If you do place a pre-order from our store, please note the following:
• Payment is charged immediately at checkout.
• If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.
• Pre-order timelines can vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship.
• The date listed on the product page is an estimation based on details from the merchandise provider and can vary depending upon demand.
• Details regarding delays are communicated when information is provided by the vendor.
• If an update has not been provided, we don’t have the information readily available yet.
Please check your confirmation email for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed, unless otherwise noted.
While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order and limited edition items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.
If you do place a pre-order from our store, please note the following:
• Payment is charged immediately at checkout.
• If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.
• Pre-order timelines can vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship.
• The date listed on the product page is an estimation based on details from the merchandise provider and can vary depending upon demand.
• Details regarding delays are communicated when information is provided by the vendor.
• If an update has not been provided, we don’t have the information readily available yet.
All order and shipping confirmation emails are sent from taylorswift@umgstores.com.
Haven't received your confirmation e-mail?
Please check your spam folder and add taylorswift@umgstores.com to your approved sender list so that future correspondence gets through.
If you're still unable to locate your order confirmation email, reach out to taylorswift@umgstores.com to have your order confirmation email resent.