General Shipping Information

**We are doing our best to deliver your order on time however, we may experience delays somewhere along the way as we try to keep everyone safe. 

General Shipping Information
Tracking Information
Free Domestic Shipping
Split Shipping
International Orders
Customs Charges, Duties & Import Taxes


 

General Shipping Information

 The time it takes for your order to be delivered depends on the shipping method chosen at checkout. Please note that the shipping times are in addition to pre-order timelines and processing times. Shipping options include:

  • UPS Expedited Mail Innovations (5-7 business days from shipment)
  • USPS Media Mail (2-9 business days from shipment)
  • UPS Ground (1-5 business days from shipment)
  • UPS Next Day Saver (next business day from shipment, by 3PM)
  • UPS 2nd Day (2 business days from shipment, by 10:30AM)
  • UPS 3 Day Select (3 business days from shipment, by EOD)

Shipping times exclude Holidays. All of these shipping methods have tracking available through the UPS website. In most cases, excluding pre-orders and US holidays, orders ship within 3 business days. However, in some instances, due to high demand, longer shipment timelines may apply. We will do our best to disclose these timelines to you when purchasing. Shipping and delivery dates aren’t guaranteed unless otherwise noted.

You’ll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3  days for your tracking link to update.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Shipping prices are determined by package weight and the geographical location. Sales tax is applied to all domestic U.S. orders. The tax is calculated based on applicable sales tax and use tax laws within each state.

Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order or address updates not being made upon moving to a new address. Requests to update your address must be made and confirmed as updated by a member of our team prior to your order shipping in order for us to take further action on a missing package. Shipping delays will occur if you provide an incorrect address at checkout. 

If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 10 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.

Tracking Information

If you have received tracking information but your order still has not arrived, you have up to 30 days from the date of receiving your shipping notice email and tracking link to claim your package as lost in order to receive a refund for your missing item(s), or a reshipment if stock permits.

For orders shipping within the US: if you have not received your package within 1 week after it ships, please reach out to us at taylorswift@umgstores.com as soon as possible so we can resolve the issue for you. 

For orders shipping outside of the US: if you have not received your package within 2 weeks after it ships, please email us as soon as possible so we can resolve the issue for you.

If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 1 week, please email us to look into it for you.

Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. Be sure to check with your neighbors to see if the package was left with them. Please email us within 30 days of receiving your tracking information if your package hasn’t turned up. You can also reach out to the carrier if you have any questions while we investigate on our end for you.

Free Domestic Shipping

The total price of your order must be equal to or higher than $50 before tax and shipping to qualify for free shipping. Free shipping is not applicable to tax or shipping and handling charges, and music product purchases will not count toward the $50 threshold. 

Offer only applies to an order shipped to a single address within the 48 contiguous United States and Washington D.C.. Additional charges apply for all other shipping options and destinations.

Where the 'Free Shipping Option' is available and selected at Checkout, orders will ship in one package when all ordered items are available, and will ship UPS Ground. Free shipping will not apply where the "Split Shipping" option is chosen at checkout.

Offer does not apply to music products or specialty products, and the cost of these items will not count toward free shipping eligibility. Offer does not apply to orders where “Split Shipping” option is selected. Split shipping is automatically applied as a result of one or more music products in a cart that are on pre-order or are otherwise not yet available to ship. Any eligible non-musical products totaling over $50 USD before taxes and fees will remain subject to free shipping.

Split Shipping

If you selected the split shipping option at checkout, please be aware that your items will ship as they arrive at our warehouse. Be sure to take note of any items in your order that may be on an extended pre-order.

For international customers it is important to note that customs & duties fees will be incurred for each shipment. 

International Orders

For international customers, please see the list of countries that we currently ship to at the bottom of this page. 

    Please check with your local customs office if you have any questions about your local or international import laws prior to placing your order. We are not responsible for orders confiscated by legal authorities of your country or state.

    The time it takes for your order to be delivered depends on the shipping method chosen at checkout.

    • UPS Worldwide Expedited (2-5 business days from shipment) 
    • Standard (4-9 business days from shipment)

    Please note: if you choose to ship your items as they become available you will have to pay any customs and duties fees per shipment.

    In some cases, it can take up to 3 weeks for your shipment to arrive. If you have not received your order after 3 weeks please feel free to reach out to us for assistance.

    At checkout, you will have a choice of shipping options, and your shipping costs will be based upon the package weight, your geographic location and the speed of shipment.

    Customs Charges, Duties & Import Taxes

    Depending on your country, you may be charged customs/import fees. Customs charges and fees are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility. Unfortunately, there is no way we can tell how much these charges will be.  For more information regarding your country’s custom policies contact your local customs office.

    If customs fees and charges are refused at the time of delivery, your order will be returned to us. Once we receive your package, we can refund you for your purchase. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.

    Also, please be aware that the following items are not available for purchase on our web store for shipment outside of the United States:

    • Items classified as hazardous materials or that use flammable liquids or gases

    Please be aware that any items in your order must not be prohibited by embargo or international restrictions. Please check with your local customs office if you have any questions about your local or international import laws prior to placing your order. We are not responsible for orders confiscated by legal authorities of your country or state.

    At this time, we are able to ship to the following countries:

    Afghanistan

    Aland Islands

    Andorra

    Angola

    Anguilla

    Antigua and Barbuda

    Argentina

    Armenia

    Aruba

    Australia

    Austria

    Azerbaijan

    Bahamas

    Bangladesh

    Barbados

    Belarus

    Belgium

    Belize

    Benin

    Bermuda

    Bhutan

    Bolivia

    Bonaire

    Bosnia and Herzegovina

    Botswana

    Bouvet Island

    British Indian Ocean Territory

    Brunei

    Bulgaria

    Burkina Faso

    Burundi

    Cambodia

    Canada

    Cape Verde

    Cayman Islands

    Central African Republic

    Chad

    Chile

    China

    Christmas Island

    Cocos (Keeling) Islands

    Colombia

    Comoros

    Congo

    Congo, The Democratic Republic Of The

    Cook Islands

    Costa Rica

    Croatia

    Curaçao

    Cyprus

    Czech Republic

    Côte d'Ivoire

    Denmark

    Djibouti

    Dominican Republic

    Ecuador

    Egypt

    El Salvador

    Equatorial Guinea

    Eritrea

    Estonia

    Ethiopia

    Falkland Islands (Malvinas)

    Faroe Islands

    Fiji

    Finland

    France

    French Guiana

    French Polynesia

    French Southern Territories

    Gabon

    Gambia

    Georgia

    Germany

    Greece

    Greenland

    Grenada

    Guadeloupe

    Guatemala

    Guernsey

    Guinea

    Guinea Bissau

    Guyana

    Haiti

    Heard Island And Mcdonald Islands

    Holy See (Vatican City State)

    Honduras

    Hong Kong SAR China

    Hungary

    Iceland

    India

    Ireland

    Isle Of Man

    Israel

    Italy

    Jamaica

    Japan

    Jersey

    Jordan

    Kazakhstan

    Kenya

    Kiribati

    Kuwait

    Kyrgyzstan

     Lao People's Democratic Republic

    Latvia

    Lebanon

    Lesotho

    Liberia

    Libyan Arab Jamahiriya

    Liechtenstein

    Lithuania

    Luxembourg

    Macao SAR China

    Macedonia

    Republic Of Madagascar

    Malawi

    Maldives

    Mali

    Malta

    Martinique

    Mauritania

    Mauritius

    Mayotte

    Mexico

    Moldova

    Republic of Monaco

    Mongolia

    Montenegro

    Montserrat

    Mozambique

    Myanmar

    Namibia

    Nauru

    Nepal

    Netherlands

    Netherlands Antilles

    New Caledonia

    New Zealand

    Nicaragua

    Niger

    Nigeria

    Niue

    Norfolk Island

    Norway

    Oman

    Palestinian Territory

    Occupied o

    Panama

    Papua New Guinea

    Paraguay

    Peru

    Philippines

    Pitcairn

    Poland

    Portugal

    Qatar

    Republic of Cameroon

    Reunion

    Romania

    Rwanda

    Saint Barthélemy

    Saint Helena

    Saint Kitts And Nevis

    Saint Lucia

    Saint Martin

    Saint Pierre And Miquelon

    Samoa

    San Marino

    Sao Tome And Principe

    Saudi Arabia

    Senegal

    Serbia

    Seychelles

    Sierra Leone

    Singapore

    Sint Maarten

    Slovakia

    Slovenia

    Solomon Islands

    Somalia

    South Africa

    South Georgia And The South Sandwich Islands

    South Korea

    South Sudan

    Spain

    Sri Lanka

    St. Vincent

    Suriname

    Svalbard And Jan Mayen

    Swaziland

    Sweden

    Switzerland

    Taiwan (Province of China)

    Tajikistan

    Tanzania

    Thailand

    Timor Leste

    Togo

    Tokelau

    Tonga

    Trinidad and Tobago

    Turkey

    Turkmenistan

    Turks and Caicos Islands

    Tuvalu

    Uganda

    Ukraine

    United Arab Emirates

    United Kingdom

    United States

    United States Minor Outlying Islands

    Uruguay

    Uzbekistan

    Vanuatu

    Venezuela

    Vietnam

    Virgin Islands

    Wallis And Futuna

    Western Sahara

    Yemen

    Zambia

    Zimbabwe