Wrong Item/ Damaged Item Received

If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong and helps to make sure we prevent similar issues for you and other customers in the future.

We are only able to process a refund or reshipment for damaged and/or incorrect items within 30 days from the date you received the order.

Once we receive the photos and the damage or incorrect item is verified, we will reship your item. Please reach out to our team right away by emailing us at taylorswift@umgstores.com. We’ll resolve your issue as soon as possible!

We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.

For US customers, signed items are final sale, and no refunds or exchanges are permitted for any reason. For international customers, signed items are final sale, and no exchanges are permitted for any reason.